Thank you for choosing SootheFeet for your orthopedic shoe needs. We are pleased to offer shipping services exclusively within the United States to ensure a seamless delivery experience for our customers. At SootheFeet, we offer two shipping options to cater to your needs: Free Shipping and Fast Shipping.
Currently, we only ship within the United States.
General Shipping Information
We typically ship products within 1-3 business days from when you place your order.
| Free Shipping | Delivery Time: 5-15 business days | Orders Over $40: Free |
| Fast Shipping | Delivery Time: 2-7 business days | $8.99 |
How We Ship
At SootheFeet, we partner with major carriers, including FedEx, DHL, and USPS, to ensure the safe and efficient delivery of your orders. In most cases, we utilize USPS for shipping. However, for orders exceeding $400, we opt for DHL or FedEx for delivery.
Please Note:
- Shipping times are based on business days, excluding weekends and holidays.
- Actual delivery times may vary depending on factors such as order processing, destination, and external circumstances beyond our control.
- Once your order is shipped, you will receive a tracking number via email, enabling you to track your package's progress.
We strive to provide you with a seamless and efficient shipping experience. If you have any questions or require assistance with your order, please feel free to reach out to our dedicated customer support team at info@soothefeet.com. Your satisfaction is our priority, and we are here to assist you every step of the way. Happy shopping with SootheFeet!
Canceled Orders
To request an order cancellation, please contact our customer service at info@soothefeet.com before 07:00 PM (Eestern Time) on the same day the order was placed. Kindly include the following information: Order number and Contact information.
Please note that we are unable to cancel orders once the package is in transit. If the package is already in transit, we recommend selecting "Reject" when you receive the delivery call for your package. After we receive the returned package, we will process the cancellation within 1-2 working days.
How to track the package?
Once your item has been shipped, you will receive a shipment notification email with the tracking number and carrier details. You can also track your order on our website.
In the rare event that the item is lost in transit, please contact us at info@soothefeet.com. We will either issue a full refund or reissue the items to ensure your satisfaction.
I ordered more than one item, will they all be delivered at the same time?
We will try our best to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options may be used, depending on the product.
Contact Us:
- Email: info@soothefeet.com