FAQ
Orders & Delivery
How long does delivery take?
How long does delivery take?
After placing your order, please allow 24-72 hours for processing. Once processed, delivery typically takes 5-15 business days.
Do you ship internationally?
Do you ship internationally?
Yes. We deliver to the United States, Cananada, Asutralia, New Zealand and most of Europe.
How do I get free shipping?
How do I get free shipping?
Free shipping applies for all orders over $50.
What if I choose the wrong size?
What if I choose the wrong size?
If you selected the wrong size, email our team at hello@soothefeet.com, and we’ll make the exchange process as smooth and hassle-free as possible.
Sizing
I'm a half size, what size should I choose?
I'm a half size, what size should I choose?
If you're between sizes, we recommend sizing down. Soothefeet shoes are designed to offer a barefoot feel with protection, and the flexible upper will adapt to your feet for a custom fit after a few wears!
Will my orthotics fit?
Will my orthotics fit?
Absolutely! We want everyone to enjoy dry, comfortable feet. If you wear orthotics, you can easily replace our insoles with your own for a perfect fit.
Do you have wide and narrow sizes?
Do you have wide and narrow sizes?
Currently, Soothefeet shoes are available in standard widths. However, our stretchy and adaptable knit upper accommodates many wider feet, so we recommend choosing your true size. If you have narrower feet, consider sizing down for the best fit.
Will they stretch?
Will they stretch?
Yes, Soothefeet shoes will adapt to your foot to provide a personalized fit! If you feel they are a little snug intially, give it a couple of wears. You will notice a world of difference.
Our shoes
Why are they so comfortable?
Why are they so comfortable?
They’re comfortable because they don’t constrict your feet like regular shoes. Instead, they allow natural movement, promoting comfort and reducing pain.
What is a zero drop sole?
What is a zero drop sole?
A zero drop sole means the heel isn't raised higher than the toe part. Your foot stays level, just like when you're barefoot.
I have neuropathy. Will they work for me?
I have neuropathy. Will they work for me?
Many people with neuropathy find Soothefeet shoes helpful. The thin soles enhance ground feel, which may improve balance. However, everyone is different, so we recommend consulting your doctor for personalized advice.
I have bunions. Will they work for me?
I have bunions. Will they work for me?
Soothefeet shoes are often a great option for people with bunions. The wide toe box provides ample space for your toes, helping to reduce pain and pressure on bunions.